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How scrkiss2 Handles Your Personal Data

At scrkiss2, your personal data belongs to you — we collect only what we need to run your account, process your deposits via Touch 'n Go, GrabPay, Boost…

Data Collected Only As NeededTouch 'n Go, GrabPay, Boost dan FPX CoveredYour Right to Access & DeleteMalaysia Accounts ProtectedClear Contact Path for All Requests

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What Data We Collect and Why

scrkiss2 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with scrkiss2, we collect your name, email address, contact number and payment details linked to Touch 'n Go, GrabPay, Boost dan FPX or FPX bank transfers. This data is used solely to verify your identity, process transactions and maintain your account

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history. We do not sell or rent your personal data to third parties. Where local law in Malaysia permits access to our platform, your data is handled in accordance with applicable Malaysian data protection requirements. Retention periods depend on transaction history and legal obligations — you
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may request a summary of the data we hold at any time through our support channels. For residents of Johor Bahru and all other regions, the same data standards apply consistently across every account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about the data we hold, want to request a copy of your personal data, or need to report a concern about how your information was used, our…

Email Privacy Team Send your subject-access request, correction notice or data deletion request to our dedicated privacy address. We log every request on receipt and send you an acknowledgement within 24 hours.

Live Chat Support Our live chat connects you to a support agent who can raise a privacy ticket on your behalf in real time. Available daily; agents can escalate data questions to the privacy team immediately.

In-Account Help Centre Log in, navigate to Account Settings and select Privacy Requests to submit a form directly. Your request is tied to your account record automatically, speeding up verification and response.

HOW WE HANDLE YOUR DATA

Six Ways We Protect Your Account Data

Our data practices are built around the principle that your personal information should be used only for the purpose it was given.

Data Minimisation

We collect only the data needed to open your account, verify identity and process payments through Touch 'n Go, GrabPay, Boost dan FPX. Fields we do not need are never requested, and we review collected fields periodically to remove any that become unnecessary.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You may decline non-essential cookies via the cookie banner at first visit; this does not affect your ability to access your account or deposit.

Account Security Measures

Your login credentials are stored as hashed values — we never hold your password in plain text. Two-step verification is available on every account, and suspicious login attempts trigger an automatic email alert sent to your registered address.

Data Retention Schedule

Active account data is retained while your account remains open. Transaction records linked to Touch 'n Go, GrabPay, Boost dan FPX payments are kept for the period required under applicable Malaysian financial regulations, after which they are securely deleted.

Third-Party Sharing Rules

Your data is shared only with payment processors required to complete your transaction — for example, the underlying networks behind Touch 'n Go or FPX. No data is passed to advertisers, data brokers or unrelated third parties under any circumstances.

Your Right to Correct or Delete

You may request a copy of every data field we hold, ask us to correct inaccuracies, or submit a full deletion request. We process corrections within 5 working days and deletions within 14 working days, with written confirmation sent to your email on completion.

Your Privacy Questions Answered

The questions below cover the most common things account holders ask about how their data is managed on scrkiss2. If your question is not listed, you can reach our privacy team directly via live chat or the in-account Help Centre. Access to the platform depends on local law and is available where local law in Malaysia permits.

We collect your name, email address, phone number and the payment method details needed to process Touch 'n Go, GrabPay, Boost dan FPX or FPX transactions. We do not collect data beyond what is needed for account verification and payment processing.

Submit a subject-access request via the in-account Help Centre under Privacy Requests, or email our privacy team directly. We acknowledge all requests within 24 hours and deliver the full data summary within 5 working days.

Yes. Submit a deletion request through the Help Centre or via email. We process deletions within 14 working days and send written confirmation. Note that transaction records required by Malaysian financial regulations are retained for the legally prescribed period before deletion.

No. Your data is shared only with payment processors — such as the networks behind Touch 'n Go, GrabPay and FPX — solely to complete your transaction. We do not share data with advertisers, data brokers or any unrelated external party.

We use session cookies for login continuity and analytics cookies to understand lobby usage patterns. You can decline non-essential cookies at the cookie banner. Declining analytics cookies does not block access to your account or any payment function.

Identity and account data is deleted after your account is closed, subject to the retention period required under applicable Malaysian regulations for financial transaction records. You will receive written confirmation once deletion is complete.

Contact our privacy team via email or live chat immediately. We investigate all data-handling concerns as a priority, aim to respond within 2 working days, and will inform you of the outcome and any corrective steps taken.

How scrkiss2 Handles Your Personal Data

Reach Us About Your Privacy Rights

Six Ways We Protect Your Account Data

Data Minimisation

Cookie Policy

Account Security Measures

Data Retention Schedule

Third-Party Sharing Rules

Your Right to Correct or Delete

Your Privacy Questions Answered

01 What personal data does scrkiss2 collect when I open an account?

02 How do I request a copy of the data you hold about me?

03 Can I ask you to delete my personal data?

04 Do you share my data with third parties or advertisers?

05 How does scrkiss2 use cookies and can I opt out?

06 How long does scrkiss2 keep my account data after I close my account?

07 Who should I contact if I believe my data has been handled incorrectly?

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